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Research

Through our research, the Commission contributes to the public debate and encourages informed policy discussion.

The Commission has a statutory mandate to conduct a program of research to support its inquiries, annual reporting and other responsibilities, including promoting community awareness and understanding of various productivity and regulatory issues.

AAMI (PDF - 103k)

Submission DR50 for Smash Repair And Insurance View full list


This independent survey of all AAMI repairers nationally will be conducted on an annual basis in the future. ... In both cases raised review of the quotes have supported the validity of the position taken by AAMI.

Date received: 16 Feb 2005

Victorian Automobile Chamber of Commerce (PDF - 77k)

Submission DR40 for Smash Repair And Insurance View full list


Currently, IAG has approximately 105 PSRs in their Victorian network, supported by a significant number (approx 500) associated repairers. ... Of further concern is the potential, within the current IAG PSR network in Victoria, for concentration of

Date received: 27 Jan 2005

Victorian Government * # (PDF - 86k)

Submission 26 for Smash Repair And Insurance View full list


This system could also comprise an independent audit of quality of repairs every year, which may assist in maintaining confidence in claims of high quality repairs. - ... The Commission should also consider what type of body is best placed to oversee the

Date received: 29 Oct 2004

Motor Trades Association of New South Wales (PDF - 82k)

Submission 27 for Smash Repair And Insurance View full list


What is more overwhelming is that the last time an insurer used this independent body was in 1998. ... The IAG, through their representative Mr A. Body, have implemented a “Preferred Supplier Network”.

Date received: 29 Oct 2004

Motor Trades Association of South Australia * # (PDF - 45k)

Submission 22 for Smash Repair And Insurance View full list


The insurer directs consumers to the PSR network to obtain more control of the repair process. ... 1.4 Currently there is no independent dispute resolution process available to the.

Date received: 22 Oct 2004

Allianz (PDF - 193k)

Submission 20 for Smash Repair And Insurance View full list


Particularly with Network Repairers, where a higher volume of Allianz work means that assessors are on-site most days, the assessor can continue to work with the repairer as the job ... Total Cost of Job $364 $740 Actual hours worked 3 hours 3 hours

Date received: 19 Oct 2004

Insurance Council of Australia (PDF - 38k)

Submission 17 for Smash Repair And Insurance View full list


ICA continues to oppose calls by smash repairers for agreed or mandated hourly labour rates and job times. ... The Code is currently under review and a wide range of comments have been received on the consultation draft.

Date received: 18 Oct 2004

AAMI * # (PDF - 1970k)

Submission 19 for Smash Repair And Insurance View full list


67 6.1.1 Rationale for preferred repairer arrangements. 67 6.1.2 Directing repairs to the network. ... What repairers have to do is make sure they get into the repairer networks.

Date received: 18 Oct 2004

Victorian Automobile Chamber of Commerce * # (PDF - 164k)

Submission 14 for Smash Repair And Insurance View full list


AAMI - With 20% of the Victorian market, AAMI has a network of 175 preferred repairers. ... This. 11. information is generally only disclosed to repairers once the repairer has been selected to become part of the insurers’network.

Date received: 14 Oct 2004

Insurance Australia Group * # (PDF - 336k)

Submission 8 for Smash Repair And Insurance View full list


competitive market, made within the law, should be subject to third party review. • ... authorise a small number of jobs at each repairer. In addition to PSRs, IAG maintains a network of ASRs for several reasons.

Date received: 13 Oct 2004